Our Commitment
Soulward Counselling is committed to protecting your privacy and handling your personal information with the care and discretion it deserves. This policy explains how we collect, use, and protect any information you share with us.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Information We Collect
We may collect the following personal information when you contact us through this website:
- Your name and contact details (email address, phone number)
- Information you share in your message or booking request
- Preferred session type and availability
We do not collect sensitive personal information (such as health or financial information) through this website. Any clinical information shared during counselling sessions is handled under separate therapeutic confidentiality obligations.
How We Use Your Information
Information collected through this website is used solely to:
- Respond to your enquiry or booking request
- Schedule and confirm appointments
- Communicate with you about your sessions
We will not use your information for marketing purposes, share it with third parties for commercial gain, or use it for any purpose beyond what is described above.
How We Store and Protect Your Information
Contact form submissions are received via Netlify Forms and forwarded to our secure email. We take reasonable steps to protect your information from misuse, loss, and unauthorised access.
Email communications are not end-to-end encrypted by default. If you have sensitive information to share prior to your first session, please discuss this with Renée directly.
Confidentiality in Counselling
All information shared within a counselling session is strictly confidential. There are limited legal and ethical exceptions to confidentiality, which Renée will discuss with you at the commencement of your therapeutic relationship. These include situations where there is a risk of harm to yourself or others, or where disclosure is required by law.
Cookies and Website Analytics
This website does not use tracking cookies or third-party analytics services. We do not monitor individual visitor behaviour or build profiles of our visitors.
Third-Party Services
This website is hosted by Netlify. Contact form submissions are processed by Netlify Forms. You can review Netlify's privacy policy at netlify.com/privacy.
Email is provided by Zoho Mail. You can review Zoho's privacy policy at zoho.com/privacy.
Your Rights
You have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request that we delete your information
To exercise any of these rights, please contact us at hello@soulward.com.au.
Contact Us
If you have questions or concerns about this privacy policy or how we handle your information, please reach out:
Renée Seamons
Soulward Counselling
Sunshine Coast, Queensland, Australia
hello@soulward.com.au